Effective Date: 15th January 2024

Introduction

This Privacy Policy (“Policy”) describes how Ecowiseenergysolutions (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects the personal information you provide to us through our website (“Website”) and social media and Google Ads lead generation campaigns (“Campaigns”). By using the Website or Campaigns, you are accepting the terms of this Policy.

What personal information do we collect?

We may collect the following types of personal information from you:

• Contact information: Name, email address, phone number, mailing address.
• Demographic information: Age, gender, income, household size
• Energy usage information: Energy bill information, type of property, energy efficiency rating
• Information from social media and Google Ads: Usernames, public profiles, interests, demographics
• Other information: Any other information you voluntarily provide to us through the Website or Campaigns

How do we use your personal information?

We may use your personal information for the following purposes:

• To process your ECO4 Grant eligibility check: We will use your contact and energy usage information to assess your eligibility for the ECO4 Grant and connect you with qualified installers.
• To communicate with you: We may send you emails, text messages, or phone calls to provide information about the ECO4 Grant, our services, and promotional offers.
• To improve our Website and Campaigns: We may use your information to improve the functionality and user experience of the Website and Campaigns.
• To comply with legal requirements: We may disclose your information if required by law or to comply with a court order or subpoena.

How do we share your personal information?

We may share your personal information with the following third parties:

• ECO4 Grant administrators: We will share your contact and energy usage information with ECO4 Grant administrators to verify your eligibility and facilitate the grant application process.
• Qualified installers: We may share your contact information with qualified installers in your area if you are eligible for the ECO4 Grant.
• Service providers: We may share your information with third-party service providers who help us operate our Website and Campaigns, such as email marketing platforms, data analytics providers, and customer service providers.
• Law enforcement: We may disclose your information to law enforcement officials if we believe it is necessary to prevent fraud, investigate a crime, or protect the safety of others.

Your choices and control

You have the following choices and control over your personal information:

• Opt-out of email marketing: You can unsubscribe from our email marketing list at any time by clicking the “unsubscribe” link in any email we send you.
• Delete your information: You can request to delete your personal information from our records by contacting us at info@ecowiseenergysolutions.co.uk
• Manage your privacy settings on social media and Google Ads: You can manage your privacy settings on social media platforms and Google Ads to control what information is shared with us.

Data security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measures are perfect, and we cannot guarantee the security of your information.

Changes to this Policy

We may update this Policy from time to time. We will post any changes on this page, so please check back periodically. Your continued use of the Website or Campaigns after we update this Policy constitutes your acceptance of the updated Policy.

Contact us.

If you have any questions about this Policy, please contact us at:

info@ecowiseenergysolutions.co.uk